Most orders are processed and shipped out via UPS within 1-2 business days from our warehouse in Hawthorne, CA. The shipping method you select during checkout will determine how fast you receive your shipment. You may choose UPS Ground (3-5 business days outside of California), UPS 3rd Day Select (3 business days), UPS 2nd Day Air (2 business days), USPS Priority Mail (1 business day) or UPS Next Day Air. Orders shipped within California are usually delivered via UPS Ground in 1-2 business days. Some items can't be expedited due to size or weight and will only have UPS Ground Shipping available.
If there is a back order on an item, we will notify you via email and hold your shipment until it is complete.
Los Angeles Area Orders
If you are in the Los Angeles area, you can stop by the More Prepared warehouse in Hawthorne at 4857 West 147th Street, Suite C, to visit the showroom or pick up your order. Business hours are 9am to 5pm, Monday through Friday.
The More Prepared website is set up to handle orders shipped to the U.S. and Canada via UPS or USPS. Please note that all customs, duties, taxes and fees are the responsibility of the customer or receiving party. If you would like to ship to any other country, please call us at 310.676.3155 or email us at firstname.lastname@example.org and we will give you a shipping quote. We do not accept credit card payments from countries besides the United States and Canada. Payment may be made via Paypal or wire transfer. All payments must be made in U.S. Dollars.
Large orders (over 150 pounds) are generally shipped via freight truck on a pallet. The most cost effective method to ship your order will be selected and you will receive an estimated cost prior to shipment. Please let us know whether you have a loading dock and/or forklift to unload the pallet(s) from the truck and whether the delivery will be made in a residential or commercial neighborhood.
If you have any questions, please call 888.733.7245 or email us at email@example.com.
More Prepared Returns Policy
If you are not 100% satisfied with your purchase, you can return your order to More Prepared for a different item, a store credit, or a full refund within 30 days of purchase.
Please send a request to firstname.lastname@example.org within 30 days of purchase to obtain an RA number (return authorization). Include your order number, name and telephone number, and the reason you want to return the item. The item must be in the original packaging, unused, and in salable condition. All return shipping costs and insurance necessary to assure safe delivery to us is paid by the customer. A copy of your invoice with RA number must be included with merchandise. Original shipping charges are non-refundable. Custom imprinted items cannot be returned unless they are defective.
Damaged or Defective Items
Products damaged in transit will be promptly replaced. If a product is defective, we will replace it. Please keep any packing material and take pictures of damaged goods or packaging as we may require this. More Prepared should be notified of all damaged or defective items within 5 business days of delivery.